Privacy Policy

At SilksoftAI^® (“Company”, “we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (silksoftai.com) or any of its subdomains.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

·         Personal Information: Name, email address, phone number, company name, billing information, and any other data you voluntarily provide through forms or communications.

·         Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URLs.

·         Cookies: Small text files stored on your device to enhance your browsing experience.

You can disable cookies in your browser settings.

2. How We Use Your Information
We use the information we collect to:

·         Provide, operate, and maintain our website and services

·         Communicate with you regarding inquiries, support, and promotions

·         Process payments and deliver purchased services

·         Improve our website, marketing strategies, and customer experience

·         Send newsletters or marketing communications (you may opt out at any time)

·         Comply with legal obligations and enforce our Terms and Conditions

·         SMS data is used to send appointment confirmations, reminders, and responses to service inquiries. Message frequency varies to account for different customer interaction levels.

3. Sharing of Information

·         We do not sell, rent, or trade your personal data.

·         No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, and resolve disputes.

5. Data Security
Reasonable administrative, technical, and physical safeguards are used to protect personal information, including SSL encryption for form submissions.

6. Your Rights and Choices
Depending on your location, you may have the right to:

·         Access, correct, or delete your personal information

·         Withdraw consent to data processing

·         Opt out of receiving marketing emails by clicking the unsubscribe link in our emails or contacting us directly

7. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to analyze traffic, personalize content, and serve relevant ads. You can control or disable cookies through your browser settings.

8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.

9. Age Gating & Children’s Privacy
Our services are not directed toward individuals under the age of 18. By opting into our SMS services, you represent that you are at least 18 years of age. The website is not intended for children under 13 and no data is knowingly collected from them.

10. International Data Transfers
If you are accessing our website from outside the United States, please note that your data may be transferred to and processed in the United States where data protection laws may differ from those of your country.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Business Name: Silksoft AI

Business Address: 12 Colsyll Gardens, Dudley, DY1 1TU.

Business Phone: +44 7792 046796

Business Email: [email protected]